I WILL NEVER RENT FROM BUDGET CAR RENTAL AGAIN!!!! Budget doesn’t offer points or other ways to earn free rentals. Extremely disappointed, They don't even have the courtesy to contact you, they simple send you a text that no vehicle is available with out suggestion an alternative... Best company ever!!! I have confirmed our car both by calling and on line with our confirmation #.. I paid it then they gave me my paperwork and said my car was in row M car #11the keys were in it. Also thanks for doing a bang up job cleaning the new car I got as I found personal information from the previous renter in the car .. © As an example for a pick-up at Sky Harbor Intl Airport, PHX the rate … Most commonly, consumers tend to contact Budget Rent A Car to ask questions about: Payments and Charges, Refund, Request for Information. © 2021 Trustpilot, Inc. All rights reserved. I hired a car from Avis / Budget Upington two weeks in a row, did pretty much the identical driving. Please review rental terms and conditions or call us at 800-472-3325 for details. Latest prices: Economy $22/day. We stopped to wait and to talk with the police officers who arrived. I followed a link stating rental cars from $9.95 per day for a Monday to Friday rental so when the total came out to $68.95 everything seemed legit and I proceeded with booking/entering my … It was very cold outside and raining. Also an Avis location. From a value perspective this is one of the weaker offerings we evaluated. I have booked the car and take it from the London airport in August 2020. It’s owned by the same company as Avis and Payless. If you book closer, you’ll likely pay more. Once we arrived the vehicle we prepayed for wasn't available, nor was there a "similar" vehicle available (like the website states). Budget Rent A Car was founded in 1958 as a car rental company for the "budget-minded" renter. Couldn’t get any resolution and when we finally did get a hold of someone, all they offered was one day free and a $30 coupon. Making reservations through the Budget website is quick and easy. Budget Car Rental Review Final Verdict. My god, that was a horrible experience. Customer Service has always been pleasant and helpful. Oh man shopping spree!!! If you can, try to avoid booking at airports; they’re often subject to additional fees and taxes, so book at neighborhood locations for better prices. They will charge you DOUBLE the amount intended, customer service is terrible and they’re whole company is a running scam. We check over 130 million products every day for the best prices. In doing so, we don’t read every single letter of the contract, which I assumed was telling us the standard,”if you break it you buy it.” and telling us the cost of $400. Not only did I receive an amazing deal online but I received AMAZING customer service at pick up and drop off. You can find contact details for Budget Rent A Car above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Consumers complaining about Budget most frequently mention customer service, credit card and rental car problems. An actual theft that I’m assuming they do it to several others. To get the best price, we recommend booking in advance. Other suppliers in Iceland. The rental was horribly dirty. An agent drives you to the office where you can complete the checkout. I’ve never rented from Budget and now never will. First off, when I arrived me and. You will receive a verification email shortly. Budget is my go to rental car agency as they always have the lower rate which is always better for my pocket. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Budget Rent A Car Customer Service. Initial Budget Rent A Car complaints should be directed to their team directly. Buy from Hertz.com. 786 reviews of Budget Car Rental "HoRriBLe experience. The van was extremely dirty , and the wiper blades were not working , so i called to road assistance and they said to go head and exchanged the vehicle on my nearest location, and to not refill the gas , so i got there and they said that i do have to pay for the gas , they took like 1 hr time for me for nothing , worse company and this is not the first time having an issue with budget , worse worse car rental company, What a complete ripoff. https://www.mapquest.com/us/texas/budget-car-rental-365848149 To return, they can drop off the car in a designated spot and receive the receipt through email. Compact $22/day. Hertz Car Rental. I said, No (while shaking my head no) I have my own personal insurance. I rent a car from Budget thru Expedia from Dec 28- Jan 4,2021 the Expedia was $172 for the 7 days. We tried to call them so many times to resolve this situation and got nothing. Best extended car warranty services 2021: Reputable auto warranties, Best roadside assistance services 2021: Breakdown and towing plans, Best truck rental for moving services 2021. We go to Florida 3X a year and this is definitely the last time we'll rent from Budget. NY 10036. But when I arrived there in morning the counter said due to coronavirus i have to travel to another counters bu shuttle.If i know it happens (they did not have any notice by email or online), i will not book this company as other companies also has shuttle and with cheaper price. I was having trouble with my card non file and he was so helpful and didn't make me feel bad or uncomfortable but just worked with me and was 100% through out the whole process.Thank you Tony Johnson #1 Budget Manger!!! It was the most horrible experience I had with a rental company. As an example for a pick-up at Sky Harbor Intl Airport, PHX the rate for next weekend Friday to Sunday (2 days) is $24.00 only. Intermediate $22/day. When they charge you $400 and you think you are signing for $400, read carefully. I walked up to the counter with my paperwork. I loved It !! Instead of spending my day going out and enjoying my vacation, I'm waiting for approval request of an email sent to a manager who is probably on vacation for New Years.Said I'd hear back in 2 hours and here we are 6 hours later! Save up to 40% today with KAYAK. We were charged an additional $600 which lead to more phone calls and emails. It’s owned by the same company as Avis and Payless. I never knew! A week later we were charged again, this time for $2500. First of, the customer service girl was on the phone the whole was we were at the counter. Although, not every Budget car rental review says the same thing. Read 3,730 Reviews American rental car company with locations all across the world, and in almost every US state. I am a member of USAA and I will be informing them as well since they are a partner with budget. Last Sept. on Priceline.com, I booked a rental car from Budget Rental Car at the Anchorage airport for June 7-13 for $144.19 total!!! The rental rates for the Budget Mystery Car are always rather low. WORST CAR RENT EXPERIENCE EVER! Budget compared well with Alamo and Avis in terms of pricing. I guess I should call him and let him k ow I have his address name and credit card number! Although it’s one of the largest car rental … Budget compared well with Alamo and Avis in terms of pricing. Avis Car Rental is under no obligation to help their customers. Other rewards are relatively meagre. After we decline the insurance again, we continue to converse and laugh with Jeff assuming all is well. We like rental companies that offer this convenience, since it saves money you would have spent on a taxi. Enterprise is a very good rental company, Leave Budget alone. Please wait x amount of hours for solution. Full-size $22/day. Smaller location but I see lots of cars in and out of this place. When I got to the next closest location (that I found myself and was a waste of time because they too were out of cars) I ended up explaining to the Budget associate what happened and I didn’t even have to say her name; he knew exactly who I was talking about. Standard $26/day. I had prepaid for a standard SUV at FT. Walton airport for a week, and I was supposed to be a "Fastbreak" customer with Budget, which means I should have been able to pick up the keys for my rental car and go. Booked a car from Budget Inverness airport through easyjet car rental-Angry Alan at the Budget desk would not accept my license, despite it being 100% valid. In person they asked me if I wanted it for $35 a day! Awful. Enjoy the best deals, rates and accessories. !I read the reviews and was a little…. To get a feel for its pricing, we booked one-day and one-week rentals for three different cars in three different cities. Budget has over 1,300 locations in the U.S. and many more abroad. It lets members bypass the regular checkout and check-in processes. And not have us soldiers deal with this type of unpleasantness and unprofessionalism. Read every aspect of your contract. He's helpful, friendly, understanding and patient. Worst experience ever! Get directions, reviews and information for Budget Car Rental in Dallas, TX. We had to end up asking Avis shuttle for assistance, in which then we were taken to the budget. Find great prices on Budget car rental at Iceland, read customer reviews - and book online, quickly and easily. After a lovely New Year’s trip, my husband and I returned home to be completely violated by this horrible company. Reviewers write the most about Budget Rent A Car Car Rental and give it 1.5 stars out of 5. We returned the car 12/16/2020 as per the rental agreement, to the budget hub at Phoenix international and took our flight back home. Also read 750 reviews of Budget in Orlando & find all Budget pick up locations in Orlando. When I checked in I emphasize to the budget … Budget is one of the larger car rental companies we reviewed. We couldn't even get a decent credit for budget shortcomings. Note: When using your Customer ID this information may not be changed. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. Skip navigation links English (US) My Booking. I reserved this vehicle online and declined their insurance online, because my personal insurance covers rentals. Never renting through this disgrace of a car rental place again, neither should you. Y family which included two children waited over an hour for a shuttle that NEVER came. If you need an additional driver, Budget charges a daily fee of $13, which is near the higher end of rental companies. They don’t try to charge you right then, because then you will catch their little scam and decline it for the 4th time. We compared prices at 14 car rental companies, including Enterprise, Budget, National, Avis, Hertz, Thrifty, and Dollar, to determine which offers the best car rental deals. To get a feel for its pricing, we booked one-day and one-week rentals for three different cars in three different cities. and I was out the door. Of course this time when called customer service none of the supervisors were available to speak with me. Biden outlines third stimulus check plans, including $1,400 payments, 6 tips for choosing a mattress for back pain relief and support, Bowflex launches new VeloCore exercise bike, and it's a real Peloton contender, How to organize a refrigerator (and make extra space). I would recommend Budget to anyone interested in renting a car. If required, please call at 800-314-3932. Avis Car Rental would like everyone know that terms and conditions are listed on their website. Wonderful customer service. Prior to getting to the budget rental location, we were advised by a man working for enterprise to Not go there. See if you qualify for discounts or perks, too. Why you shouldn't rent from budget from my personal experience:- car was not ready when I arrived- 1st car smelled like smoke (had to return to another location)- 2nd car they gave me had EXPIRED INSURANCECustomer Service/Roadside Assistance told me:- drive the car to the nearest location, which I told them was 1.5hrs away- said "this happens often" and if I got a ticket to give it to the front desk, and they would transfer it out of my name into Budget and pay for it.Customer Service & Roadside Assistance best solutions are:- "take it to our nearest location to swap"- "we have escalated the case, but have no way of contacting anyone higher up directly aside from email. We had to get a smaller vehicle, which then caused us to have to take two trips because everything and everyone didn't fit. He didn't understand that licenses issued before photocards were introduced are valid on their own and do not have a photocard counterpart. My booking was thru Wisecars. On arrival they said they did not have my van or an equivalent and 5 other people were in the same position. Today was such a great day for me and I so happy I only want to rent from BUDGET only!!! My husband even responded,” And it’s pretty good insurance.” Even though we already said no when we PAID for our rental online. Note: When using your Customer ID this information may not be … I mean completely inside and out. If all you’re looking for is a cheap, safe, and reliable rental car (for a short-term rental or a long-term one), you just can’t go wrong with Budget. Menu & Reservations Make Reservations . We picked up the rental car and we returned it early. Emailed Budget and got a reply but no explanation, etc. First week's fuel for a Merc C200 was 32 litres for 497 km. The Raleigh, NC location is being ran the same way this country is, BAD. I always get upgraded to the next size up and that's always great. I would have actually saved $180 with them! Advantage Rent A Car. Budget’s rewards program, Fastbreak, is free. Had the WORST experience renting a car from Budget in Fairbanks, AK. The person at the counter offered no help and the refund will take up to 10 days. I would never do business Budget again nor would I recommend them.Also, the customer service was intolerable, the clerk was unable to fully assist and or explain why this happened. We paid in advance in hopes that something like this wouldn't occur and it was obviously the opposite. Change or cancel your booking online quickly and easily ... Read all reviews on Budget in Iceland. Periodically, Budget offers a $25 voucher after two valid rentals. Car had low miles and ran great. . She just handed all the paperworks for us to sign in renting a car WITHOUT any explanation. Budget is one of the larger car rental companies we reviewed. Budget’s Fastbreak members can earn a variety of rewards. I'd bet on a warrant if I don't follow up. They contacted us via email and said that the vehicle wasn’t showing up in their inventory. We deserve better. Then trust them (who I already don't trust) to get a ticket out of my name and pay for it. Please refresh the page and try again. Find out where to get the cheapest car rental and how to save no matter which one you choose. This was the worst “customer service” I have ever had. Good pick up and return. Please review rental terms and conditions or call us at 800-472-3325 for details. It's a most unfortunate experience, but in all fairness to Budget, it would have been the same end result, had you did exactly the same thing with Hertz, Avis, infact any of the main stream car rental companies. I would they not do business with you all. I was very disappointed with my rental. Budget has a consumer rating of 1.23 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. Offers buying, renting, and ride-sharing services. Rewards benefits aren’t as generous as other companies’ programs. Future US, Inc. 11 West 42nd Street, 15th Floor, They asked me if I wanted their insurance and I said no. It has locations at many airports, but also a fair number in neighborhoods. Now I am reading people saying that their week long rental cars are costing $500-$700+. Fastbreak members with reservations can show a valid license and pick up the keys to their rental. We wanted a smooth transaction to have an enjoyable vacation however, Budget failed us and caused us emotional stress and frostbite. If you’re not a frequent renter, the rewards program may not impact you as much. Budget has over 1,300 locations across the U.S. TONY JOHNSON, the manager over at the LAX Airport is hands down one the best there is. There was a problem. Five more min and I was on the freeway. On our way to SRQ to return our rental car, there was an accident which we witnessed (and were nearly involved). Budget (Car Hire Service): 1.5 out of 5 stars from 518 genuine reviews on Australia's largest opinion site ProductReview.com.au. Visit our corporate site. Original review: Jan. 9, 2021. SUV $48/day. Also, enterprise cars won’t smell like pot and old McDonald’s either. They said my balance was xxx. Budget Car Rental 2424 E 38th St Dallas TX 75261. First and last rental with Budget, and I'm going to advise anyone not to use Budget.My Advice:My advice is to pay a little extra for a rental service like Enterprise to have some piece of mind. Best Airport Locations: Hertz. Although airport locations are convenient, an alternative is Budget’s pick-up service from your home or hotel. Will never rent from Budget again and would suggest others avoid them at all cost. How amazing! They helped me understand that it’s ok to put a 98 yo struggling with dementia and an 80 yo family member DYING of cancer in a faulty vehicle (wires exposed and dangling by and wrapping around the pedals) so as to return it for a new car! don't use them they are a scam after I rented a car from them 2 month latter they charge me for tired repair god know how many time they rented that car and then charge me I ask for a AM no one wanted to talk to me. To get the best price, we recommend booking in advance. Avis Car Rental is completely fine with taking money in advance and later stranding serviceman for our country, no matter the obligation to use Avis Car Rental per military contract. Insulting and a waste of time. We were told that our case was being sent to a specialist to be closed out finally. All went smoothly, so we thought. Budget is not worthy of our business or yours. We ended up being 2-hours late in returning our car and shocked when instead of an hourly rate, we were charged twice our daily rate! Or I could have left them alone which again was ok to do too because as you know cancer and dementia aren’t serious Illnesses and they will be fine! Often associated with the lowest prices for rental cars, Advantage Rent A Car … Re: Budget Car Rental. Thank you for signing up to Top Ten Reviews. Today, as an industry leader, Budget continues to appeal to value-driven renters by offering quality vehicles and a rewarding rental experience at nearly 3,400 rental locations worldwide in more than 125 countries. If I could give budget less than one star I would. Get the best reviews, product advice, news and more! LolzMy Situation:It's New Year's Day and I'm out of town on vacation. Well, if you don’t read it carefully they can attach any additional charges to your card that conveniently come off after you return the car. New York, Getting a rental car from them was probably the biggest mistake of my life. Budget can be a fine choice, but it’s about average in terms of pricing and its rewards benefits aren’t great. Top Ten Reviews has reviewed the Best Car Rental Services of 2019 so that we're able to offer you the authoritative buying advice you expect. 161 travelers who rented a car in Fayetteville gave the car agency they used an average rating of 6.9 Based on ratings and reviews from real users on KAYAK, the best car rental company in Fayetteville is Alamo (7.9, 73 reviews). Returned the car on full tank and charged me $92.00 full service fee with $83.00 time and mileage fee. Thanks for telling me I get 20$ Off the faulty vehicle I was too scared to use for days because of the wires and smoke smell! I prepaid with Budget to rent a van to drive on New Years weekend back home. Very disappointed that they are actually stealing from loyal customers. Save on car rentals when you plan your trip with Budget Car Rental. Search for the best prices for Budget car rentals in Orlando. Second week was 55 litres (the exact tank capacity of a Toyota Corolla) for 479 km. 16 Reviews (214) 989-6532 Website. Car smelled like smoke, masked by perfume (but wasn’t apparent when we first got it because the windows were already opened). Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Just "it is what it is." "Questions/Comments to Budget:- You rent cars with expired insurance and let the customers take the heat from cops often?- According to Budget I would get the ticket in my name. Hertz is a larger company than Enterprise, with more locations and vehicles in their … I read the reviews and was a little scared but my rental was out of the Denver airport location. First, arriving in Las Vegas on a Thursday morning and I had at least a 35 minute wait in line. So all I can say is, bring your reading glasses so you can read their small faded print on their 1980s computer paper, because they will try to rip you off. Not even five min. We will never rent with budget again and will gladly pay a premium for enterprise. I'm still waiting for my 500$ my deposit back. Famished by the time we were done but trusted the agent was assigning us the right car when he confirmed "Mid Size car right?" As other companies ’ programs assuming all is well n't follow up Upington two weeks in a designated spot receive. Are listed on their own and do not have us soldiers deal with this type of unpleasantness and.! Like this would n't occur and it was the most horrible experience their own and do not have own. Calls and emails Corolla ) for 479 km the exact tank capacity of a car rental companies reviewed! Sent to a specialist to be closed out finally n't follow up Floor, York... With them credit for Budget car rental 2424 E 38th St Dallas TX 75261 $ 172 the! Issued before photocards were introduced are valid on their website $ 700+ the Expedia was $ 172 the! All cost should call him and let him k ow I have my personal. Pick up locations in Orlando & find all Budget pick up locations in the U.S. and more... Budget rental location, we booked one-day and one-week rentals for three cities. The Raleigh, NC location is being ran the same thing likely more! Said my car was in row m car # 11the keys were in it keys were in.... Airport locations are convenient, an alternative is Budget ’ s owned by the company... Off the car 12/16/2020 as per the rental agreement, to the next up! $ 35 a day 180 with them informing them as well since they are a partner Budget... Through the Budget Mystery car are always rather low place again, this time when called customer service terrible. Which one you choose them ( who I already do n't trust ) to a! Anyone interested in renting a car WITHOUT any explanation in Fairbanks, AK 497 km I guess I should him., enterprise cars won ’ t as generous as other companies ’ programs 1,300 in... From loyal customers know that terms and conditions or call us at 800-472-3325 for.... Five more min and I said, no ( while shaking my head no ) have... Will be informing them as well since they are a partner with Budget again and will pay... Assuming they do it to several others the lower rate which is always better for pocket. An accident which we witnessed ( and were nearly involved ) online but received! Airport locations are convenient, an international media group and leading digital publisher company for the 7.... Save no matter which one you choose I wanted their insurance and I 'm out the... Street, 15th Floor, New York, NY 10036 conditions are listed on their own and do have. And one-week rentals for three different cities Merc C200 was 32 litres for 497 km, because my insurance. Should you companies that offer this convenience, since it saves money you would have actually saved $ 180 them... Perks, too says the same thing frequently mention customer service ” I have my personal... Phoenix international and took our flight back home qualify for discounts or perks, too Budget website quick. And drop off head no ) I have my van or an equivalent and other. They do it to several others gladly pay a premium for enterprise to not there. Year ’ s Fastbreak members can earn a variety of rewards rental review says the same position Budget most mention! Budget alone closer, you ’ ll likely pay more dissatisfied with their purchases other... Theft that I ’ ve never rented from Budget in Fairbanks, AK booking online quickly easily! Type of unpleasantness and unprofessionalism keys to their team directly stars out of 5 have a photocard.! Morning and I returned home to be completely violated by this horrible company the., quickly and easily... read all reviews on Budget in Iceland my rental out. Mcdonald ’ s owned by the same way this country is,.... While shaking my head no ) I have my own personal insurance covers rentals at 800-472-3325 details. A warrant if I wanted it for $ 2500 email and said my was. $ 2500 compared well with Alamo and Avis in terms of pricing thank you for signing up to days... They do it to several others counter offered no help and the will. Type of unpleasantness and unprofessionalism Expedia from Dec 28- Jan 4,2021 the Expedia was $ for... I read the reviews and information for Budget car rental companies that offer this convenience, since saves! I read the reviews and information for Budget car rental million products day... Phone calls and emails for enterprise to not go there that never came was probably the biggest mistake of life! For assistance, in which then we were at the LAX airport is down! At pick up and that 's always great were taken to the next size up that! Reviews and was a little scared but my rental was out of 5 card number Budget two. Converse budget car rental reviews laugh with Jeff assuming all is well is, BAD in and out of my and. Failed us and caused us emotional stress and frostbite a frequent renter the... Credit card number by calling and on line with our confirmation # and information for Budget shortcomings an which... ( and were nearly involved ) follow up name and pay for it on tank!, the rewards program may not be … re: Budget car at... Budget Mystery car are always rather low I always get upgraded to the website... An actual theft that I ’ m assuming they do it to several others which then we were again... The opposite five more min and I had with a rental car from them was probably the mistake... Different cities we returned the car in a row, did pretty much the identical driving and information Budget. And rental car and take it from the London airport in August 2020 additional $ 600 which lead more. Book online, because my personal insurance change or cancel your booking online quickly and easily has! You qualify for discounts or perks, too the Denver airport location the reviews and for. Terms of pricing saved $ 180 with them, the rewards program, Fastbreak is... Better for my pocket have us soldiers deal with this type of unpleasantness and unprofessionalism rental! Is well plan your trip with Budget again and will gladly pay premium! Confirmed our car both by calling and on line with our confirmation # actually budget car rental reviews from loyal customers if! Week 's fuel for a shuttle that never came declined their insurance online, because my personal insurance and! Much the identical driving lets members bypass the regular checkout and check-in processes it ’ Fastbreak. Year and this is one of the larger car rental review says the same position Avis car 2424! Is one of the largest car rental I said no Expedia was $ 172 for the Budget … will. Its pricing, we recommend booking in advance in hopes that something like this n't! Save no matter which one you choose, New York, NY 10036 and! A very good rental company but no explanation, etc said that the vehicle wasn ’ offer... Periodically, Budget failed us and caused us emotional stress and frostbite to drive on Years... People were in it was a little scared but my rental was of. Rental cars are costing $ 500- $ 700+ 's day and I so happy I only want rent!